A fire in a Telstra exchange is causing flight delays and network outages

Simon Thomsen — Feb 2, 2017, 3:37 PM

A fire at a Telstra exchange in Chatswood, in Sydney’s north, has disrupted communications across the city and forced Jetstar to delay several flights.

A Telstra spokesperson told Business Insider that fire was contained but had damaged some of the power infrastructure.

“As a result a number customers are experiencing loss of service. Our technicians are currently completing a full assessment of the impact. We will provide more information as soon as it is available,” they said.

A fire at one of our exchanges is impacting some mobile and fixed services. We’re working to resolve ASAP. Thanks for your patience.

— Telstra (@Telstra) February 2, 2017

But the problems for Telstra appear to be more widespread, with the website AussieOutages.com reporting problems in various state capitals, including Melbourne, Brisbane, Perth, Adelaide. People are complaining that NBN connections, landline and mobile services, including SMS, are failing.

We’re currently investigating a related issue impacting SMS messaging. Messages will be held while we resolve the issue.

— Telstra (@Telstra) February 2, 2017

The problems have also hit discount airline Jetstar, forcing them to manually check in customers, with at least nine flights delayed.

Some flights disrupted due to @Telstra outage. 9 AU flights delayed ~45mins; check-in for some flights paused; some ports manual check-in.

— Jetstar News (@JetstarNews) February 2, 2017

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Tagged In: australian stories, jetstar, network outages, telstra